every item we sell is printed just for you when you order it. that makes returns work a little differently than at big-box human stores — but our promise is simple: if we mess up, we make it right.
the goblin guarantee
if your order arrives damaged, misprinted, or defective — wrong design, print errors, holes, gremlins got to it in transit — we’ll replace it free. no shipping it back, no interrogation. email us within 30 days of delivery with a photo of the problem and your order number, and a fresh one will be on its way to your den.
wrong size?
because everything is made to order, we can’t do casual size swaps — there’s no shelf of spares to exchange from. please check the size guide on each product page before ordering (goblin bodies come in many shapes; so do our tees). stuck between sizes? size up. cozy is the goblin way.
changed your mind?
made-to-order also means we can’t accept returns for a change of heart once production starts. if you need to cancel or fix something — wrong address, wrong color, sudden clarity — email us as fast as your little goblin fingers can type. if production hasn’t started yet, we can usually fix it.
tracking says delivered, but no package?
check with neighbors and around your building first (porch goblins are real). if it’s genuinely vanished, or tracking has been frozen well past the estimated delivery date, contact us within 30 days and we’ll sort out a replacement.
how to reach us
email goofygoblinclub@gmail.com with your order number. we’re a two-goblin operation, so give us a day or two to respond — but we always do.